Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at celestemama2025@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

To request an exchange, customers must contact us at celestemama2025@gmail.com

 and include the following information:

  • Order number

  • Reason for the exchange

  • The color and/or size they would like to receive in exchange

  • Clear photos of the item (if requested by our support team)

Exchange requests that do not specify the desired color or size will not be processed.

Exchange Process

  1. Once the exchange request is approved, customers will receive return instructions by email.

  2. After we receive and inspect the returned item, we will ship the replacement item based on availability.

  3. If the requested color or size is unavailable, customers will be offered:

    • A different color or size

    • A refund (if applicable)

Please note:

  • We do not offer exchanges for items marked as final sale.

  • Exchanges are subject to stock availability.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at celestemama2025@gmail.com.